Pharmacy Patient Relations Liaison

Johns Hopkins Healthcare; Baltimore (MD); On-site; USD 28,000 - 47,000; Full time

Job summary

Johns Hopkins Health System seeks a Pharmacy Patient Relations Liaison to interface with clients, providers, and patients, ensuring timely medication access. The role collaborates with units and the outpatient pharmacy manager on daily operations.

Under supervision, you will support day-to-day outpatient pharmacy tasks and contribute to a welcoming, equitable healthcare environment across the system.

Qualifications

• Registration with the Maryland Board of Pharmacy.
• Certified Pharmacy Technician (CPhT).
• Five years of experience in patient services, customer support or pharmacy operations.
• High School Diploma or Equivalency.

Responsibilities

• Interact with clients, healthcare providers and patients to deliver services.
• Coordinate with identified units and the pharmacy manager to ensure timely medication provision.
• Assist in day-to-day outpatient pharmacy operations.

Skills

Patient services

Customer support

Pharmacy operations

Education

High School Diploma

Tools

CPhT

Job description

Under direct supervision of the Outpatient Pharmacy Manager, the Pharmacy Patient Relations Liasion primarily interacts with clients, healthcare providers, and patients, to provide services to identified units. The Patient Relations Liaison works closely with the identified units as well as the pharmacy manger to ensure medications are provided in a timely manner. The Patient Relations Liaison also participates in other duties related to the day to day operations of the outpatient pharmacies.

Education

• High School Diploma or Equivalency

Required Licensure, Certification, etc.

• Registration with the Maryland Board of Pharmacy
• Certified Pharmacy Tech (CPhT)

Work Experience

• Five (5) years of experience in patient services, customer support or pharmacy operations required

Salary Range: Minimum 20.53/hour - Maximum 33.90/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.