Pharmacy Patient Access Specialist

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Tuition reimbursement

Generous PTO

Comprehensive benefits package

Career growth opportunities

Job summary

Johns Hopkins Medicine — Johns Hopkins Care at Home is seeking an Outpatient Pharmacy Technician to support medication preparation, packaging, distribution and inventory under pharmacist supervision. You will work across ambulatory settings to ensure timely processing and accurate data entry.

Responsibilities include handling calls, emails, and faxes from patients and providers, interviewing callers to determine needs, and coordinating pharmacy tasks while maintaining high customer service

Qualifications

• High school diploma or equivalent is required.
• Pharmacy Technician Registration with the Maryland Board of Pharmacy.
• National certification as a pharmacy technician (PTCB or NHA) required.
• Strong understanding of insurance and claims processes.
• Excellent attention to detail and proficiency with computer systems.

Responsibilities

• Enter prescription details into the EPIC Willow Ambulatory system.
• Handle inbound contacts from patients, providers, and insurers.
• Interview callers to determine needs and coordinate pharmacy tasks by phone.

Skills

Attention to detail

Customer service

Phone and email communication

Education

High school diploma or equivalent

Maryland Pharmacy Technician Registration

PTCB/NHA national certification

Tools

EPIC Willow Ambulatory

Job description

Since 1983, Johns Hopkins Care at Home has provided safe, high-quality and cost-effective care in the home and community. Our team links care across multiple sites for patients, families and colleagues in an effort to restore, maintain and promote health and reduce the effects of disease and disability. As part of Johns Hopkins Medicine, we have access to the most innovative treatments and latest research, and we emphasize education and training among our team members. We also collaborate with doctors, nurses and specialists throughout Johns Hopkins Medicine to ensure continuity of your care.

Join our dynamic team as an Outpatient Pharmacy Technician, where you'll play a vital role in ensuring the smooth operation of our pharmacy. Working under the direct supervision of pharmacists and alongside other skilled technicians, you'll be responsible for a diverse range of tasks aimed at supporting medication preparation, packaging, distribution, and inventory management.

What Awaits You?

• Career growth and development
• Employee tuition reimbursement
• Generous PTO plan
• Affordable and comprehensive benefits package

What you'll do:

• Enter prescription details into EPIC Willow Ambulatory system.
• Be responsible for receiving inbound contacts (calls, emails, faxes, etc) from patients, providers and insurance companies.
• Be responsible for interviewing callers to obtain a full understanding of what information is being requested, coordinating over the phone pharmacy tasks ranging from processing a prescription medication to updating patients' insurance and demographics, while maintaining high level customer service on every call.

What you'll bring:

• High school diploma or equivalent
• Pharmacy Technician Registration with the Maryland Board of Pharmacy
• 2 + years of pharmacy technician experience required
• National certification as a pharmay technician by the PTCB or NHA required
• Knowledge of insurance and claims
• Extreme attention to detail
• High level of proficiency with operating computer systems

Salary Range:

Minimum 20.53/hour - Maximum 33.90/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.