Pharmacy Operations Lead Representative

Cigna Health and Life Insurance Company; Orlando (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage from day 1

401(k) with company match

Paid time off

Grow to Thrive education/certification

Job summary

The Cigna Group, Evernorth Health Services division, seeks a Pharmacy Operations Lead Representative in Orlando. This on-site role leads workload distribution, guides the team, and ensures accurate, timely completion of tasks across the dispensing environment.

Requires active Florida Pharmacy Technician license and a high school diploma. Prior team leadership in a warehouse setting is preferred; strong MS Office skills and excellent communication are essential.

Qualifications

• Active Florida Pharmacy Technician license currently held.
• High School diploma or GED required.
• Experience leading a team in a warehouse/distribution setting preferred.
• Proficiency in MS Word, Excel, PowerPoint and email.
• Knowledge of dispensing pharmacy concepts and procedures.

Responsibilities

• Distribute workload and monitor workflow for assigned area, including scheduling and resource shifting.
• Serve as primary escalation point for team questions/issues in coordination with supervisor.
• Manage productivity issues and communicate status, escalating as needed.
• Assist in adherence to policies and SOPs and meet productivity/quality goals.
• Develop, document, and update policies and procedures for Coordinators; assist in training and validation materials.

Skills

Leadership

Workforce planning

Communication

Problem solving

Attention to detail

MS Office proficient

Education

High School diploma or GED

Florida Pharmacy Technician License

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Email

Job description

As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor and back up to cell owners and team members.

Work Schedule: Sunday 7am-3pm; Mon-Thurs 11:30 am -8 pm

What you’ll do:

• Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
• Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Evernorth values.
• Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.
• Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
• Assist in the development, documentation and updating of policies and procedures for Coordinators, including specific training and validation material;
• Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed,
• Ensure that all team members are cross trained to cover production functions.
• Other duties as assigned.

What you need to do the job:

• Current Registered Florida Pharmacy Technician License.
• High School diploma or GED is required.
• Experience leading people or a team in warehouse setting is strongly preferred.
• General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred.
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
• Experience troubleshooting problems in a pharmacy dispensing environment is preferred.
• Strong attention to detail with good organizational skills.
• Strong verbal and written communication skills.
• Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems and make decisions.

What we offer:

• Health coverage effective day 1 (including Medical, Dental and vision 401(k) plan with company match Holiday Pay and Paid time off Education/Certification Program (Grow to Thrive) Career Growth and advancement opportunities

Physical Requirments:

• Stand for lengthy periods.
• Lift up to 50 lbs. occasionally and 30 lbs. frequently.
• Perform repetitive motion with fingers, hands, and arms.
• Work may be in confined areas close to machinery.
• Work may be in performed in an environment with varying noise levels.

Please note: This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.