Pharmacy Operations Lead - Oncology

Cigna; Indiana (PA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Evernorth Health Services, a division of The Cigna Group, seeks an Operations Supervisor for Oncology to lead a Pharmacy Operations team and manage day-to-day activities in a fast-paced environment.

The role emphasizes monitoring productivity, directing workflow, and coaching staff to meet quality and service standards while collaborating with other departments on complex escalations and improvement initiatives.

Qualifications

• High School diploma or GED required.
• 3+ years relevant experience preferred.
• Pharmacy Technician license / certification / registration as required by state laws.
• General PC knowledge; MS Office, Internet, Outlook.
• Excellent oral, written and phone communication skills.
• Strong attention to detail, accuracy and quality.
• Experience using basic math for dosing calculations and Excel manipulation.
• Demonstrated leadership skills and the ability to develop and assist team members.
• Advanced problem-solving skills.
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to adapt to a dynamic working environment and make independent decisions.
• Ability to handle difficult conversations professionally.

Responsibilities

• Promote a positive team environment and ensure best practices are shared.
• Coordinates schedules and workflow for the team.
• Oversee and assist in complex pharmacy operations escalations.
• Assist in development of programs and process improvements to enhance service.
• Oversee team and individual performance standards and service standards.
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

Skills

Leadership

Pharmacy operations

Communication

Dosing math

Excel basics

Team development

Collaboration

Education

High school diploma or GED

Tools

MS Office

Job description

Evernorth Health Services, a division of The Cigna Group, seeks an Operations Supervisor for Oncology to lead a Pharmacy Operations team and manage day-to-day activities in a fast-paced environment.

The role emphasizes monitoring productivity, directing workflow, and coaching staff to meet quality and service standards while collaborating with other departments on complex escalations and improvement initiatives.