Pharmacy Operations Lead - People & Patient Experience

Walgreens; Normal (IL); On-site; USD 30,000 - 43,000; Full time

Job summary

Walgreens in Normal, IL is seeking a full-time Certified Pharmacy Technician to support day-to-day non-clinical pharmacy operations and ensure efficient workflow. Under a pharmacist, you will handle patient and drug information, process prescriptions, and contribute to a positive patient experience.

You will also lead technician training and performance management, manage scheduling and development, and participate in ensuring compliance with company policies and regulatory requirements.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• PTCB certification preferred or required where applicable.
• Demonstrated customer service and teamwork skills.

Responsibilities

• Assist pharmacist in non-clinical pharmacy operations and patient registration.
• Process prescriptions and manage pharmacy workflow under supervision.
• Lead training, coaching, and performance management of technicians.

Skills

English fluency

Customer service

Team collaboration

Leadership experience

Education

High School Diploma,GED, or equivalent

Job description

Walgreens in Normal, IL is seeking a full-time Certified Pharmacy Technician to support day-to-day non-clinical pharmacy operations and ensure efficient workflow. Under a pharmacist, you will handle patient and drug information, process prescriptions, and contribute to a positive patient experience.

You will also lead technician training and performance management, manage scheduling and development, and participate in ensuring compliance with company policies and regulatory requirements.