Pharmacy & Infusion Process Improvement Lead

Elevance Health (Anthem); Durham (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Elevance Health is seeking a Process Improvement Consultant for Pharmacy and Infusion to lead quality investigations, RCA, and CAPA activities. The role requires partnering with operations and clinical teams to drive sustainable improvements and ensure compliance with regulatory and internal quality standards.

The candidate will utilize quality methodologies and tools, including Excel and Tableau, to identify trends, reduce recurrence, and strengthen processes across pharmacy and infusion

Qualifications

• Requires a BA/BS in a related field and a minimum of 5 years of experience.
• Experience with quality improvement methodologies and CAPA.
• Proficiency with data analysis and reporting tools.

Responsibilities

• Partner with stakeholders to investigate quality incidents and determine root causes.
• Develop corrective and preventive actions (CAPAs) and monitor effectiveness.
• Communicate findings, trends and recommendations to leadership and partners.
• Support regulatory, contractual and internal quality requirements.

Skills

Quality improvement

Root cause analysis

Data analysis

Excel

Tableau

Education

BA/BS in related field

Tools

Qualityze

ERX

CareTend

Tableau

Microsoft Excel

Job description

Elevance Health is seeking a Process Improvement Consultant for Pharmacy and Infusion to lead quality investigations, RCA, and CAPA activities. The role requires partnering with operations and clinical teams to drive sustainable improvements and ensure compliance with regulatory and internal quality standards.

The candidate will utilize quality methodologies and tools, including Excel and Tableau, to identify trends, reduce recurrence, and strengthen processes across pharmacy and infusion