Process Improvement Consultant- Pharmacy and Infusion

Elevance Health (Anthem); Durham (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Elevance Health is seeking a Process Improvement Consultant for Pharmacy and Infusion to lead quality investigations, RCA, and CAPA activities. The role requires partnering with operations and clinical teams to drive sustainable improvements and ensure compliance with regulatory and internal quality standards.

The candidate will utilize quality methodologies and tools, including Excel and Tableau, to identify trends, reduce recurrence, and strengthen processes across pharmacy and infusion

Qualifications

• Requires a BA/BS in a related field and a minimum of 5 years of experience.
• Experience with quality improvement methodologies and CAPA.
• Proficiency with data analysis and reporting tools.

Responsibilities

• Partner with stakeholders to investigate quality incidents and determine root causes.
• Develop corrective and preventive actions (CAPAs) and monitor effectiveness.
• Communicate findings, trends and recommendations to leadership and partners.
• Support regulatory, contractual and internal quality requirements.

Skills

Quality improvement

Root cause analysis

Data analysis

Excel

Tableau

Education

BA/BS in related field

Tools

Qualityze

ERX

CareTend

Tableau

Microsoft Excel

Job description

Anticipated End Date:
2026-09-23

Position Title:
Process Improvement Consultant- Pharmacy and Infusion

Job Description

Process Improvement Consultant- Pharmacy and Infusion

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Process Improvement Consultant - Pharmacy and Infusion provides dedicated Quality support for pharmacy and clinical infusion operations, with a primary focus on incident and non-conformance investigation, root cause analysis, corrective and preventive action (CAPA), and continuous improvement.

Responsible for conducting thorough and timely investigations of quality incidents and non-conformances, evaluating contributing factors and potential impact, and partnering with operational and clinical stakeholders to determine root causes and develop appropriate corrective and preventive actions. Uses data, quality methodologies, and process improvement tools to identify trends, reduce recurrence, strengthen processes, and promote sustainable improvements.

How you will make an impact

• Serves as a quality partner to the business, providing guidance and recommendations that support patient safety, operational excellence, and compliance with regulatory, contractual, accreditation, and internal quality requirements.
• Conducts comprehensive investigations of pharmacy and clinical infusion incidents, non-conformances, and quality concerns, reviewing relevant documentation, data, processes, and workflows to determine contributing factors, impact, and root cause.
• Performs root cause analysis (RCA) using appropriate quality and process improvement methodologies and partners with Operations, Clinical, Compliance, and other stakeholders to validate findings and identify systemic issues.
• Identify areas of concern & implement corrective plans if necessary. Uses reports and production statistics to represent unit(s) in departmental process improvement and system changes and provides specialized input on reports to management.
• Develops and recommends corrective and preventive actions (CAPAs) that address identified root causes, mitigate risk, reduce recurrence, and support sustainable process improvement.
• Partners with business owners to establish action plans, responsibilities, timelines, and measures of effectiveness; monitors CAPAs to evaluate implementation, effectiveness, and sustainability.
• Communicates significant findings, trends, risks, recommendations, and improvement outcomes to Quality leadership and business partners and supports reporting for Quality governance and committee activities.
• Ensures quality activities align with applicable regulatory, contractual, accreditation, and internal quality requirements and supports additional Quality Management Program initiatives as assigned.

Minimum Requirements

• Requires a BA/BS in a related field and minimum of 5 years related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• RN or Certified Pharmacy technician preferred
• Experience with Qualityze, ERX or CareTend platforms a plus.
• Proficiency with Microsoft Excel and experience with reporting or visualization tools such as Tableau preferred
• CURES, Lean/Six Sigma certification preferred.

Job Level:
Non-Management Exempt

Workshift:
1st Shift (United States of America)

Job Family:
BSP > Process Improvement

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.