Pharmacy Infusion Quality Lead (Hybrid)

The Elevance Health Companies, Inc.; Durham (NC); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

Disability benefits

401(k) + match

Stock purchase plan

Life insurance

Wellness programs

Job summary

Elevance Health is seeking a Clinical Quality Program Manager – Pharmacy/Infusion Quality to lead quality improvement programs and QMS initiatives across pharmacy and clinical infusion services. You will partner with Pharmacy Operations, Clinical Services, Compliance and leaders to drive accreditation readiness, operational excellence and measurable quality outcomes.

The role emphasizes cross-functional collaboration, development of dashboards and performance reports, and oversight of CAPA

Qualifications

• BS in health administration, nursing, or related clinical field.
• 4 years of health care quality or data analysis experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Participates in quality strategy activities and leads assigned quality improvement initiatives.
• Lead QMS and quality improvement initiatives.
• Manage CAPA activities and performance improvement plans.
• Support accreditation, regulatory compliance, and quality program requirements.
• Develop quality metrics, dashboards, scorecards, and reports to identify trends.
• Lead internal audits and monitor corrective actions for compliance.
• Coordinate quality committees, meetings, and action-item follow-up.
• Partner with cross-functional teams to implement quality initiatives and improve operations.
• Lead quality-related projects and provide guidance on continuous improvement.

Skills

Pharmacy operations

PBM / managed care

Regulatory compliance

Quality reporting & analytics

Excel proficiency

Quality improvement

Quality certifications (CPHQ/Lean Six)

Education

BS in health administration, nursing, or related clinical field

Tools

Microsoft Excel

Job description

Elevance Health is seeking a Clinical Quality Program Manager – Pharmacy/Infusion Quality to lead quality improvement programs and QMS initiatives across pharmacy and clinical infusion services. You will partner with Pharmacy Operations, Clinical Services, Compliance and leaders to drive accreditation readiness, operational excellence and measurable quality outcomes.

The role emphasizes cross-functional collaboration, development of dashboards and performance reports, and oversight of CAPA