Hybrid Process Improvement Consultant, Pharmacy & Infusion

The Elevance Health Companies, Inc.; Durham (NC); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

PTO

401(k) match

Stock purchase plan

Life insurance

Job summary

Elevance Health is seeking a Process Improvement Consultant for Pharmacy and Infusion to lead quality investigations, CAPA, and continuous improvement initiatives in a hybrid in-office/remote setting.

You will partner with Operations, Clinical and Compliance teams to analyze incidents, determine root causes, and implement sustainable improvements that advance patient safety and operational excellence across Pharmacy and Infusion services.

Qualifications

• BA/BS in a related field and minimum 5 years related experience.
• Experience in quality investigations and CAPA preferred.
• RN or Certified Pharmacy Technician preferred.
• Qualityze, ERX or CareTend platforms experience a plus.
• Proficiency with Excel; Tableau preferred.
• CURES, Lean/Six Sigma certification preferred.

Responsibilities

• Provide Quality support for pharmacy and infusion operations with focus on CAPA.
• Investigate quality incidents and non-conformances; determine root causes.
• Use data and quality tools to identify trends and improvements.
• Partner with Operations, Clinical, Compliance to implement CAPAs.
• Develop and monitor corrective/preventive actions for sustainability.
• Communicate findings and improvements to Quality leadership and stakeholders.

Skills

Quality improvement

Root cause analysis

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Qualityze

ERX

CareTend

Excel

Tableau

CURES

Lean/Six Sigma

Job description

Elevance Health is seeking a Process Improvement Consultant for Pharmacy and Infusion to lead quality investigations, CAPA, and continuous improvement initiatives in a hybrid in-office/remote setting.

You will partner with Operations, Clinical and Compliance teams to analyze incidents, determine root causes, and implement sustainable improvements that advance patient safety and operational excellence across Pharmacy and Infusion services.