Pharmacy & Infusion Quality Program Lead

Elevance Health; Durham (NC); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + match

Stock purchase plan

Wellness programs

Paid time off

Job summary

Elevance Health, a Fortune 25 health company, is seeking a Clinical Quality Program Manager – Pharmacy/Infusion Quality to lead quality initiatives and drive regulatory readiness. This hybrid role collaborates with Pharmacy Operations, Clinical Services, Compliance, and leadership to improve outcomes and ensure excellence across services.

The role emphasizes CAPA management, quality reporting, and cross-functional collaboration in a dynamic healthcare environment.

Qualifications

• Requires a BS in health administration, nursing, or related clinical field with 4 years of health care quality or data analysis experience.
• Experience supporting regulatory, accreditation, compliance, or quality assurance programs.
• Advanced Microsoft Excel skills and quality reporting/analytics.
• Preferred certifications: CPHQ, Lean Six Sigma, PMP, CPHT.

Responsibilities

• Participates in quality strategy activities and leads quality improvement initiatives across the organization.
• Lead QMS and quality improvement initiatives to drive accreditation readiness and operational excellence.
• Manage CAPA activities and performance improvement plans.
• Support accreditation, regulatory compliance, and quality program requirements.
• Develop quality metrics, dashboards, and scorecards to identify trends and opportunities.
• Lead internal audits and monitor corrective actions for compliance.
• Coordinate quality committees, meetings, documents, and action item follow-up.
• Partner with cross-functional teams to implement quality initiatives and improve performance.
• Lead quality-related projects and provide guidance on continuous improvement.

Skills

Quality improvement

CAPA management

QMS

Regulatory compliance

Excel analytics

Education

BS in health administration, nursing, or related clinical field

Tools

CPHQ

Lean Six Sigma

PMP

Job description

Elevance Health, a Fortune 25 health company, is seeking a Clinical Quality Program Manager – Pharmacy/Infusion Quality to lead quality initiatives and drive regulatory readiness. This hybrid role collaborates with Pharmacy Operations, Clinical Services, Compliance, and leadership to improve outcomes and ensure excellence across services.

The role emphasizes CAPA management, quality reporting, and cross-functional collaboration in a dynamic healthcare environment.