Pharmacy Fulfillment Lead | Team Coach & Ops Innovator

Dadi Inc (acquired by Ro); Los Angeles (CA); On-site; USD 90,260,000 - 93,842,000; Full time

Benefits offered by this job

Full medical, dental, and vision

OneMedical membership

401(k) with company match

Flexible PTO

Wellbeing reimbursements

Learning & Growth reimbursements

Paid parental leave

Fertility benefits

Pet insurance

Student loan refinancing

Mindfulness and fitness resources

Job summary

Ro in Torrance, CA is seeking a Lead Fulfillment Technician to oversee the daily operations of our pharmacy fulfillment team. You will lead a team of technicians, coach, and ensure accurate, on-time preparation of prescription and non-prescription medications while maintaining safety and quality standards.

You will work with pharmacy automation equipment, partner with pharmacists and cross‑functional teams, and drive workflow improvements.

Qualifications

• Active and unrestricted California Pharmacy Technician Certification (CPhT).
• Minimum of 2 years of pharmacy technician experience, with prior leadership or supervisory experience preferred.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead and mentor a team of pharmacy technicians by providing hands‑on coaching, real‑time feedback, and performance support to foster a high‑performing team culture.
• Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence.
• Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity.
• Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines.
• Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate.
• Collaborate closely with pharmacists and cross‑functional teams including operations, care, and product to resolve order and shipping issues promptly.
• Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume.
• Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures.
• Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements.
• Maintain a clean, organized, and inspection‑ready workspace aligned with company policies and regulatory expectations.
• Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands.
• Support additional operational tasks and responsibilities as assigned by pharmacy leadership.

Skills

CPhT certification

High school diploma

Leadership experience

Empathy and patience

Critical thinking

Attention to detail

Pharmacy automation

Cross-functional collaboration

Communication skills

Education

High School Diploma or equivalent

Job description

Ro in Torrance, CA is seeking a Lead Fulfillment Technician to oversee the daily operations of our pharmacy fulfillment team. You will lead a team of technicians, coach, and ensure accurate, on-time preparation of prescription and non-prescription medications while maintaining safety and quality standards.

You will work with pharmacy automation equipment, partner with pharmacists and cross‑functional teams, and drive workflow improvements.