Pharmacy Fulfillment Lead

Pivotal Talent Search Inc.

Romeoville (IL)

On-site

USD 55,000 - 75,000

Full time

5 days ago

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Job summary

Pivotal Talent Search Inc. is seeking a Warehouse Fulfillment Supervisor to oversee pharmacy fulfillment operations. You will manage a team of pharmacy technicians, providing coaching, onboarding and performance oversight to ensure SOP adherence and efficient workflows.

You will work with pharmacy automation equipment to maintain throughput, support a safe, compliant environment and partner with cross-functional teams to resolve order issues and meet delivery targets.

Qualifications

High school diploma or equivalent.
Willing to obtain IL Pharmacy Technician license and CPhT within defined timeframe after hire.
At least 2 years of people-management experience in a high-volume setting (operations, fulfillment, manufacturing, warehouse, retail, or similar).
Demonstrated leadership to motivate and guide a team in a fast-paced fulfillment environment.
Empathy, patience, and professionalism in all interactions.
Strong critical thinking, judgment and decision-making under time pressure.
Excellent organizational skills and attention to detail to ensure order accuracy and compliance.
Comfort working with automation and technology-enabled workflows.
Proactive, improvement-focused mindset with cross-functional problem solving.
Strong verbal and written communication skills and a collaborative style.

Responsibilities

Lead, coach, and mentor a team of pharmacy technicians through hands-on support and performance expectations.
Own onboarding, training and ongoing skills development to ensure SOP adherence and consistent execution.
Support scheduling and staffing to maintain adequate coverage and smooth workflow across all shifts.
Oversee end-to-end fulfillment activities (picking, packing, shipping) for accuracy and on-time delivery.
Serve as primary on-the-floor contact for daily operational issues and escalate to leadership as needed.
Partner with pharmacists and cross-functional teams to resolve order and shipping issues quickly.
Operate and troubleshoot pharmacy automation equipment to maintain throughput.
Monitor quality, safety, and regulatory compliance and enforce standards.
Identify workflow gaps and help implement process improvements.
Maintain a clean, inspection-ready environment aligned with requirements.
Step in to support order processing and technician tasks as needed.
Perform additional operational duties as assigned.