Pharmacy Automation Field Service Engineer (Travel)

BD; Maryland; In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

401(k) plan

Paid time off

Descrizione del lavoro

BD Parata is seeking a Field Support Engineer based in the Frederick, MD area. You will provide technical service and support for the company’s pharmacy automation products, traveling within the territory as the primary technical resource for customers to maximize equipment performance and uptime.

This role requires troubleshooting electromechanical systems, working independently, and delivering exceptional customer service in healthcare environments.

Competenze

• 3+ years in field service or related technical role.
• Strong troubleshooting across mechanical, electrical, computing, and networking.
• Proficient with Windows OS and Microsoft Office.
• Basic networking knowledge (routers, switches, IP) and diagnostics.
• Valid driver's license and willingness to travel.

Mansioni

• Deliver on-site technical service and support for pharmacy automation.
• Troubleshoot, diagnose, repair, and maintain equipment and software.
• Perform preventive maintenance to maximize uptime.
• Train customers on operation and maintenance procedures.
• Respond to service requests within SLAs.
• Collaborate with regional teams to resolve complex issues.
• Support installation and deployment of new systems.
• Document activities and resolutions in Salesforce Field Service Lightning.
• Travel within territory; on-call and overtime as needed.

Conoscenze

Field service

Troubleshooting

Customer service

Windows OS

Networking basics

Formazione

High School Diploma or GED

Associate's degree in STEM

Strumenti

Salesforce Field Service Lightning

Descrizione del lavoro

BD Parata is seeking a Field Support Engineer based in the Frederick, MD area. You will provide technical service and support for the company’s pharmacy automation products, traveling within the territory as the primary technical resource for customers to maximize equipment performance and uptime.

This role requires troubleshooting electromechanical systems, working independently, and delivering exceptional customer service in healthcare environments.