Pharmacy Data Entry & Medical Records Supervisor

Guardian Pharmacy; Saint Petersburg (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Total Rewards package

401(k) with company match

Health, dental, vision benefits

Job summary

Guardian Pharmacy of Tampa, part of the Guardian family, is seeking a data-entry operations supervisor in St. Petersburg, FL.

You will lead Data Entry Technician staff, ensuring high service standards for internal and external customers and collaborating with leadership to drive continuous improvement. You will hire, train, evaluate, coach, and schedule staff; monitor productivity and accuracy; act as SME for QS1 and Docutrack; coordinate new facility setup and onboarding; and conduct regular

Qualifications

• High School Diploma or GED required; Bachelor's Degree in related field preferred.
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)
• 5+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate
• Ability to work flexible hours

Responsibilities

• Ensure high service standards are met for both internal and external customers
• Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
• Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
• Assign work volume appropriate to each Data Entry tech's duties and monitor both productivity and accuracy
• Manage, monitor, and redirect resources for data entry workflow as needed
• Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
• Work with leadership team to help streamline new facility setup and onboarding
• Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
• Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
• In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
• Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
• Other essential functions and duties may be assigned as needed

Skills

Leadership

Project management

Problem solving

Team leadership

Relational

Strategic planning

Work ethic

Attention to detail

Communication

Education

High School Diploma or GED

Bachelor's Degree preferred

Pharmacy Technician license/certification/registration

National Certification (PTCB) preferred

Tools

QS1

Docutrack

Job description

Guardian Pharmacy of Tampa, part of the Guardian family, is seeking a data-entry operations supervisor in St. Petersburg, FL.

You will lead Data Entry Technician staff, ensuring high service standards for internal and external customers and collaborating with leadership to drive continuous improvement. You will hire, train, evaluate, coach, and schedule staff; monitor productivity and accuracy; act as SME for QS1 and Docutrack; coordinate new facility setup and onboarding; and conduct regular