Supervisor Data Entry and Medical Records

Guardian Pharmacy, LLC; Saint Petersburg (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision

Paid holidays & vacation

Job summary

Guardian Pharmacy, LLC in St. Petersburg, FL is seeking a Data Entry Supervisor to lead our data entry team within a growing long-term care pharmacy network.

You will ensure accuracy, high service standards, and collaboration with leadership to optimize workflows. The role requires strong leadership, problem-solving, and a detail-oriented mindset as you hire, coach, and evaluate staff, streamline onboarding, and maintain timely input for fill by end of day.

Qualifications

• Data entry experience in pharmacy settings preferred.
• Strong leadership and coaching of staff.
• Ability to manage workflow and deadlines.
• Experience with Framework & ECM software is a plus.

Responsibilities

• Ensure high service standards for internal and external customers.
• Lead data entry team and staff, schedule and coach.
• Assign work volume and monitor productivity and accuracy.
• Manage resources for data entry workflow.
• Serve as SME for QS1 and Docutrack.
• Support new facility setup and onboarding.
• Ensure workflow guidelines and deadlines are met.
• Review and improve system/workflow processes.
• Collaborate with other supervisors to keep work flowing.
• Conduct regular performance evaluations and lead by example.

Skills

Work Ethic/Integrity

Leadership

Relational

Strategy and Planning

Problem Solving

Team Oriented

Education

High School Diploma or GED

Pharmacy Technician license/certification

Bachelor's Degree preferred

Tools

QS1

Docutrack

Pharmacy operations software

Job description

St. Petersburg, Florida, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Tampa, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in St Petersburg, Florida.

Why Guardian Pharmacy of Tampa? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Location: St. Petersburg, FL

Data Entry pharmacy experience is preferred, having a positive can-do attitude and being a team player are musts. If they have experience with Framework & ECM software platforms it would be a plus. Ensure all order entry functions are performed in a timely and accurate manner. Ensure all relevant input is complete, accurate and ready for fill by the end of the workday. Provide exemplary customer service to the long-term care facilities we serve.

Attributes Required:

• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational - ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning - ability to think ahead, plan and manage time efficiently
• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented - ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):

• Ensure high service standards are met for both internal and external customers
• Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
• Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
• Assign work volume appropriate to each Data Entry tech's duties and monitor both productivity and accuracy
• Manage, monitor, and redirect resources for data entry workflow as needed
• Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
• Work with leadership team to help streamline new facility setup and onboarding
• Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
• Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
• In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
• Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required; Bachelor's Degree in related field preferred
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills and Qualifications:

• 5+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate

Work Environment:

• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.