Data Entry & Medical Records Supervisor — Lead & Optimize

Guardian Pharmacy Services Management, LLC; Tampa (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company-paid Life Insurance

Long-Term Disability

401(k) with company match

Paid holidays and vacation benefits

Employee Assistance Program (EAP)

Guardian Angels

Job summary

Guardian Pharmacy of Tampa is seeking a Data Entry Technician Supervisor to oversee order entry, ensure accuracy, and lead a team of data entry staff in a fast-paced LTC pharmacy setting. The role emphasizes process improvement, QA, and adherence to deadlines while coordinating with leadership to streamline onboarding and facility setup.

The position requires strong computer skills, experience with pharmacy operations systems, and a commitment to delivering exceptional customer service to

Qualifications

• 5+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate

Responsibilities

• Ensure high service standards are met for both internal and external customers
• Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
• Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
• Assign work volume appropriate to each Data Entry tech’s duties and monitor both productivity and accuracy
• Manage, monitor, and redirect resources for data entry workflow as needed
• Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
• Work with leadership team to help streamline new facility setup and onboarding
• Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
• Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
• In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
• Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
• Other essential functions and duties may be assigned as needed

Job description

Guardian Pharmacy of Tampa is seeking a Data Entry Technician Supervisor to oversee order entry, ensure accuracy, and lead a team of data entry staff in a fast-paced LTC pharmacy setting. The role emphasizes process improvement, QA, and adherence to deadlines while coordinating with leadership to streamline onboarding and facility setup.

The position requires strong computer skills, experience with pharmacy operations systems, and a commitment to delivering exceptional customer service to