Pharmacy Customer Support Specialist | Growth & Training

Lincare Holdings; Toledo (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition reimbursement

Job summary

Lincare Holdings seeks a detail-oriented customer service associate to support patients and providers in Toledo,OH. The role involves handling inbound and outbound calls, educating customers about products and services, and ensuring accurate order entry and records.

You will verify demographic information, read patient orders, and communicate clearly with coworkers and patients. Training and advancement opportunities are offered along with competitive benefits.

Qualifications

• High School Diploma or GED or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education

High School Diploma/GED or 1–3 months related experience

Job description

Lincare Holdings seeks a detail-oriented customer service associate to support patients and providers in Toledo,OH. The role involves handling inbound and outbound calls, educating customers about products and services, and ensuring accurate order entry and records.

You will verify demographic information, read patient orders, and communicate clearly with coworkers and patients. Training and advancement opportunities are offered along with competitive benefits.