Pharmacy Customer Care & Education Specialist

Lincare; Toledo (OH); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare in Toledo, OH is seeking a customer service-oriented professional to assist customers with questions, orders, and product/service needs. The role supports adherence to physician directions and documents interactions in electronic records.

The position emphasizes accurate data entry, communication with patients and staff, and ongoing training opportunities. A high school diploma or GED is required, with computer entry skills and ability to handle varied duties in a medical context.

Qualifications

• Read and analyze patient orders
• Understand pharmacy terms
• Communicate effectively with coworkers and patients
• Assist in training employees
• Calculate dosage and frequency
• Follow oral and written instructions

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs for products/services
• Assess customer compliance with physician orders
• Answer questions and provide customer education
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Dosage calculations

Instruction following

Education

High School diploma/GED

Tools

Computer systems

Job description

Lincare in Toledo, OH is seeking a customer service-oriented professional to assist customers with questions, orders, and product/service needs. The role supports adherence to physician directions and documents interactions in electronic records.

The position emphasizes accurate data entry, communication with patients and staff, and ongoing training opportunities. A high school diploma or GED is required, with computer entry skills and ability to handle varied duties in a medical context.