Pharmacy Customer Support Specialist

Lincare Holdings, Inc.; Rock Springs (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition reimbursement

Retirement savings

Employee discounts

Job summary

Lincare Holdings, Inc. seeks a patient-oriented Customer Service Representative to handle inbound and outbound calls, answer questions, educate customers on products and services, and document interactions in our systems.

You will verify orders, assess service needs, and support regulatory compliance under physician directions, while assisting colleagues and training new staff as needed.

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Effective communication

Customer education

Training of employees

Dosage calculations

Education

High School Diploma or GED

1-3 months related experience

Tools

Computerized record keeping system

Computer entry

Pharmacy software

Job description

Lincare Holdings, Inc. seeks a patient-oriented Customer Service Representative to handle inbound and outbound calls, answer questions, educate customers on products and services, and document interactions in our systems.

You will verify orders, assess service needs, and support regulatory compliance under physician directions, while assisting colleagues and training new staff as needed.