Pharmacy Support & Customer Care Specialist

Lincare Holdings, Inc.; Cambridge (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid time off

Tuition reimbursement

Job summary

Lincare Holdings, Inc. in the United States is seeking a customer service associate to answer questions, resolve problems, determine service needs, and support physician-directed care.

You will communicate with customers via inbound and outbound calls, document interactions, enter orders, verify demographic information, and assist in training staff. The position may require lifting up to 50 pounds.

Comprehensive benefits and opportunities for growth accompany the role.

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer service

Communication skills

Training others

Documentation

Education

High School Diploma / GED

Related experience or training

Tools

Computer entry

Job description

Lincare Holdings, Inc. in the United States is seeking a customer service associate to answer questions, resolve problems, determine service needs, and support physician-directed care.

You will communicate with customers via inbound and outbound calls, document interactions, enter orders, verify demographic information, and assist in training staff. The position may require lifting up to 50 pounds.

Comprehensive benefits and opportunities for growth accompany the role.