Pharmacy Customer Support & Compliance Specialist

Lincare Holdings; Whitehurst (LA); On-site; USD 29,000 - 42,000; Full time

Job summary

Lincare Holdings in Louisiana seeks a customer support representative to handle inbound and outbound calls, educate customers, and verify physician orders. You will document calls, enter orders, and keep records up to date while assisting coworkers and training new staff.

The role requires a high school diploma or GED and basic computer entry skills, with licensing requirements applying by location. This position offers growth and comprehensive benefits.

Qualifications

• High School Diploma or GED or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound/outbound calls and dialer-generated calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education on products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Updates demographic information in computerized records.
• Reads and analyzes patient orders.
• Learns pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists with employee training.
• Calculates figures related to dosage and frequency dispensed.
• Follows oral and written instructions with common sense.

Skills

Customer communication

Documentation

Data entry

Problem solving

Team training

Education

High School Diploma/GED

1-3 months related experience/training

Licensing requirements for location

Tools

Computerized records system

Job description

Lincare Holdings in Louisiana seeks a customer support representative to handle inbound and outbound calls, educate customers, and verify physician orders. You will document calls, enter orders, and keep records up to date while assisting coworkers and training new staff.

The role requires a high school diploma or GED and basic computer entry skills, with licensing requirements applying by location. This position offers growth and comprehensive benefits.