Pharmacy Customer Service Specialist

Lincare Holdings; Bozeman (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Bozeman, MT is seeking a customer service associate to handle inbound and outbound calls, assess product needs, educate customers on offerings, and document interactions in the system.

The role requires basic computer entry, reading pharmacy terminology, and the ability to follow written and oral instructions. A high school diploma or GED and some related training or experience are expected. Competitive benefits are available.

Qualifications

• High school diploma or GED or 1–3 months related experience or training.
• Computer entry capability is required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Data entry

Documentation

Order entry

Demographic updates

Pharmacy terminology

Training others

Numerical calculations

Instruction following

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare Holdings in Bozeman, MT is seeking a customer service associate to handle inbound and outbound calls, assess product needs, educate customers on offerings, and document interactions in the system.

The role requires basic computer entry, reading pharmacy terminology, and the ability to follow written and oral instructions. A high school diploma or GED and some related training or experience are expected. Competitive benefits are available.