Pharmacy Customer Care Specialist

Lincare Holdings; Boone (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training and advancement

Comprehensive medical, dental, and opt

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Lincare Holdings in Boone, NC is seeking a customer-focused professional to handle inbound and outbound calls, assess needs for products and services, and ensure accurate entry and documentation of customer orders.

The role involves learning pharmacy terminology, maintaining patient records, and assisting in training new staff. A high school diploma or GED with basic computer skills is required, and licensing requirements may apply by location.

Qualifications

• High School Diploma or GED or related entry-level experience.
• Computer entry required.
• Must meet licensing requirements for location (if applicable).

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Educate customers regarding products/services and pharmacy terminology.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders and related documents.
• Assist with training of employees.
• Calculate figures related to frequency and doses dispensed.

Skills

Customer communication

Data entry

Telephone etiquette

Documentation

Team training

Pharmacy terminology understanding

Education

High School Diploma/GED

1–3 months related experience/training

Tools

Automated dialer system

Computerized record keeping system

Order entry system

Job description

Lincare Holdings in Boone, NC is seeking a customer-focused professional to handle inbound and outbound calls, assess needs for products and services, and ensure accurate entry and documentation of customer orders.

The role involves learning pharmacy terminology, maintaining patient records, and assisting in training new staff. A high school diploma or GED with basic computer skills is required, and licensing requirements may apply by location.