Pharmacy Customer Service Associate

Walgreens; Wethersfield (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing exceptional service, and ensuring the store's operational efficiency. Ideal candidates will possess strong interpersonal skills and a commitment to ongoing training in the healthcare field. Join a team that values customer satisfaction and personal development, while enjoying a flexible work schedule that accommodates evenings and weekends.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Ongoing training and education to remain current in healthcare.

Responsibilities

• Engages customers by greeting and assisting with products.
• Handles transactions and maintains cleanliness of the store.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Inventory Management

Education

High School Diploma

PTCB Certification

Job description

The job description provides comprehensive details about the roles and responsibilities, but it can benefit from improved formatting for clarity and readability. I will organize it with appropriate HTML tags, such as

for section titles,

and
• for lists, and

  for paragraphs, to enhance user engagement and comprehension.

  Additionally, some repetitive or overly detailed descriptions could be summarized to maintain conciseness without losing essential information.

  Here's the refined version:

  Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves issues and answers questions to ensure a positive experience.
  • Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

  Operations

  • Provides courteous, friendly, fast, and efficient service; recommends items and assists with locating products.
  • Handles transactions, including voids, refunds, and exchanges; maintains cleanliness and organization of shelves and counters.
  • Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists.
  • Reports prescription errors immediately and complies with pharmacy policies and codes of conduct.
  • Manages inventory, processes claims, and supports store maintenance and merchandising activities.
  • Provides photo services and web order fulfillment.
  • Ensures compliance with laws regarding regulated products and maintains store appearance.

  Training & Personal Development

  • Maintains PTCB certification and participates in ongoing training and education to stay current with healthcare developments.

  Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.