Pharmacy Customer Service Associate

Walgreens; New Haven (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing efficient service, and ensuring compliance with pharmacy regulations. Ideal candidates will demonstrate strong customer service skills, maintain necessary certifications, and be adaptable to flexible working hours. Join a team that values excellence in service and personal development, where your contributions will make a significant impact on customer satisfaction and operational success.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Handles register operations and maintains store cleanliness.
• Supports pharmacy operations and manages inventory compliance.

Skills

Customer Service

Pharmacy Support

Operations Management

Inventory Management

Education

High School Diploma

PTCB Certification

Job description

The job description provides a comprehensive overview of responsibilities and qualifications, but its formatting and structure could be improved for clarity and readability. The content is relevant and detailed, covering customer service, operations, pharmacy support, and training. However, the presentation can be enhanced by better organization and use of HTML tags to break up sections and highlight key areas.

Revised version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Handles register operations, including processing transactions, refunds, and exchanges, and assisting customers in locating products.
• Maintains store cleanliness, inventory, and merchandising standards.
• Supports pharmacy operations, including entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy practices.
• Handles telephone inquiries and processes third-party claims efficiently.
• Supports inventory management activities and maintains compliance with legal regulations regarding regulated products.
• Constructs and maintains displays, assists with product placement, and manages stock rotation.
• Provides photo services and web order fulfillment.
• Ensures store cleanliness and maintains respectful relationships with coworkers.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.