Pharmacy Customer Service Associate

Walgreens; East Lyme, Town of Root (CT, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that prioritizes customer experience and operational excellence. In this role, you will engage with customers, ensuring they receive the highest level of service while efficiently managing pharmacy operations. You will be responsible for maintaining a clean and organized environment, assisting with inventory management, and supporting your team through best practices. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and operational success. If you are passionate about service and eager to grow in a supportive setting, this opportunity is perfect for you.

Qualifications

• Fluency in English is required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and resolving issues.
• Handles checkout processes and maintains store cleanliness.
• Supports pharmacy operations and adheres to quality standards.

Skills

Customer Service

Inventory Management

Pharmacy Operations

Communication

Education

PTCB Certification

Job description

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  Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
  • Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits, to deliver a distinctive and delightful customer experience.

  Operations

  • Provides courteous, friendly, fast, and efficient service to customers.
  • Recommends items and trade-up or companion products to customers.
  • Handles checkout processes, including registering purchases, collecting cash, and processing refunds and exchanges. Assists customers in locating products.
  • Maintains cleanliness and organization of counters and shelves, takes inventory, and assists with merchandise pricing and stocking.
  • Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medicines, and assisting with workflow scheduling.
  • Reports prescription errors immediately and adheres to pharmacy policies and quality standards.
  • Handles non-urgent phone calls and processes third-party claims efficiently.
  • Supports inventory management activities and maintains knowledge of asset protection techniques.
  • Ensures compliance with laws regarding regulated products and constructs store displays as directed.
  • Assists with food product placement, stock rotation, and store cleanliness.
  • Provides customer service in the photo area and manages web pick-up responsibilities.
  • Supports store maintenance and adheres to company policies, fostering respectful coworker relationships.

  Training & Personal Development

  • Maintains PTCB certification or relevant state certification.
  • Attends training, completes continuing education, and stays informed about healthcare and pharmacy developments.

  Additional Requirements

  • Must be fluent in English (except in Puerto Rico).
  • Willingness to work flexible hours, including evenings and weekends.