Pharmacy Customer Service Associate

Walgreens; Weathersfield Township (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences in a retail environment. This role involves engaging with customers, providing friendly service, and assisting with pharmacy operations. Ideal candidates will demonstrate excellent communication skills and a commitment to customer satisfaction. Join a team that values personal development through training and certification opportunities, ensuring you stay updated on healthcare advancements. If you are passionate about delivering exceptional service and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Fluency in English is required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes customer purchases and handles returns and exchanges.
• Supports pharmacy activities and assists with scheduling.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma

PTCB Certification

Job description

The job description provides a comprehensive overview of responsibilities and requirements, but it can be improved in terms of formatting and clarity.

Revisions include:

1. Organizing sections with consistent use of h3 tags for better readability.
2. Replacing some
3. elements with
   where appropriate for clarity.
4. Ensuring all key responsibilities are clearly delineated under appropriate headings.

Below is the refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes payments, handles returns, refunds, and exchanges. Assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required.
• Supports pharmacy activities, including entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists with scheduling and workflow.
• Reports prescription errors immediately and adheres to company policies and the Pharmacy Code of Conduct.
• Handles non-urgent telephone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management, maintains knowledge of asset protection, and files claims for warehouse issues.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Provides photo services, manages web pick-up orders, and maintains store cleanliness and appearance.
• Follows all policies and procedures, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Earns and maintains PTCB certification and/or state certification/registration.
• Attends training, completes continuing education, and stays updated on healthcare and pharmacy developments.

Additional requirements include:

• Fluency in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.