Pharmacy Customer Service Associate

Walgreens; West Lake Hills (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, assisting pharmacists, and ensuring compliance with pharmacy policies. Ideal candidates will possess strong customer service skills and a willingness to work flexible hours. Join a team that values training and personal development while making a positive impact in the community. If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Ability to provide excellent customer service and assist pharmacists.
• Maintains required certifications and completes ongoing training.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists pharmacists with pharmacy practices and workflow.
• Handles transactions and supports inventory management.

Skills

Customer Service

Pharmacy Practices

Data Entry

Inventory Management

Education

High School Diploma

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practices, including using pharmacy systems to obtain patient and drug information and processing prescriptions.

Customer Experience

• Engages customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends additional products and assists customers in locating items.
• Handles transactions, including voids, returns, refunds, and exchanges, and assists in product placement and inventory management.
• Supports pharmacy tasks such as entering patient data, filling prescriptions, verifying medicines, and assisting pharmacists with workflow.
• Reports prescription errors promptly and complies with pharmacy policies, including Good Faith Dispensing and the Pharmacy Code of Conduct.
• Handles non-urgent phone calls, processes third-party claims, and supports inventory activities.
• Ensures compliance with laws regarding regulated products and maintains store displays and cleanliness.
• Provides photo area services and web order fulfillment.
• Assists with store maintenance and adheres to company policies, fostering respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional Requirements

• Fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.