Pharmacy Customer Service Representative - National Remote

Freddie Mac; Overland Park (KS); Remote; Full time

Job summary

A leading company in Healthcare Services is seeking a Customer Service representative in Overland Park, Kansas. This role involves assisting customers with benefit inquiries and prescription statuses, while providing exceptional service in a supportive environment. The position offers flexible telecommuting options and a comprehensive benefits package, including training and career advancement opportunities.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contributions

Flexible telecommuting options

Extensive training program

Qualifications

• Customer service experience in a call center environment.
• Ability to navigate multiple computer systems.

Responsibilities

• Respond to incoming calls regarding benefit eligibility.
• Schedule medication deliveries and manage logistics.
• Educate callers on prescription benefits.

Skills

Customer service

Flexibility

Education

High School Diploma / GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $28.85 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contributions
- Opportunity for career advancement and development within a large organization
- Flexible telecommuting options from anywhere within the U.S.
- Supportive work environment that values diversity and inclusion
- Extensive training program with 6 weeks of paid training

What to Expect (Job Responsibilities):
- Respond to incoming calls from customers regarding benefit eligibility and prescription status inquiries
- Schedule medication deliveries and manage shipment logistics
- Educate callers on prescription benefits, formulary, premiums, and order status
- Document required information and communicate solutions to customers, pharmacies, and physicians
- Research complex issues related to member prescription and pharmacy benefits across multiple databases

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- Customer service experience in a call center environment
- Ability to navigate multiple computer systems while assisting customers
- Flexibility to work full-time (40 hours/week) during business hours, including weekends and occasional overtime

How to Stand Out (Preferred Qualifications):
- 1+ years of experience in a related environment (e.g., office, administrative, clerical, customer service)
- Background in pharmacy
- Experience in a fast-paced work environment
- Ability to adapt to changing situations and environments

#HealthcareServices #CustomerService #CareerOpportunity #FlexibleWork #TrainingProvided

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