Pharmacy Customer Service Associate

Walgreens; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a customer-focused individual to enhance the customer experience and support pharmacy operations. This role involves engaging with customers, managing transactions, and ensuring compliance with pharmacy policies. Candidates should be flexible with working hours and maintain PTCB certification for ongoing training in healthcare practices.

Qualifications

• Maintains PTCB certification and participates in ongoing training.
• Fluent in English.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions, including voids, returns, and exchanges.
• Supports pharmacy operations by entering patient and drug information.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Education

PTCB Certification

Job description

The job description is comprehensive and well-structured, but it can be improved in terms of formatting and clarity. I will organize the content with clearer headings and consistent formatting, and remove redundant or overly detailed procedural descriptions that could be summarized for clarity.

Revised version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance, ensuring a positive experience.
• Models and shares customer service best practices, including interpersonal habits and Walgreens service traits, with team members.

Operations

• Provides courteous, friendly, and efficient service at checkout and assists customers in locating products.
• Handles transactions, including voids, returns, refunds, and exchanges.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and assists with merchandising and product placement.
• Supports pharmacy operations by entering patient and drug information, assisting with prescription filling, and verifying accuracy and interactions.
• Reports prescription errors promptly and adheres to pharmacy policies and regulations, including Good Faith Dispensing and compliance with legal requirements.
• Performs clerical duties related to pharmacy and inventory management.
• Provides support in store maintenance, promotional displays, and stock rotation.
• Offers customer service in the photo area and manages web order pickups.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and education to stay current in healthcare and pharmacy practices.

Additional Requirements

• Fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.