Pharmacy Customer Service Associate

Walgreens; Dripping Springs (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer satisfaction and support pharmacy operations. This role involves engaging with customers, ensuring efficient service, and maintaining store organization. The ideal candidate will possess strong communication skills and a commitment to providing a delightful shopping experience. Join a team that values customer care and personal development, where you can grow your skills in a dynamic retail environment. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Fluency in English required for effective communication.
• Maintains PTCB certification and completes ongoing training.

Responsibilities

• Engages customers by greeting and assisting with products.
• Supports pharmacy operations and manages inventory effectively.

Skills

Customer Service

Communication

Inventory Management

Pharmacy Operations

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Assists with pricing and stocking merchandise as directed.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, assisting in prescription filling, verifying medication accuracy, and checking for interactions. Supports pharmacists with workflow management.
• Reports prescription errors immediately to the pharmacist and follows company policies regarding pharmacy errors and quality improvement.
• Adheres to all pharmacy policies, including Good Faith Dispensing and the Pharmacy Code of Conduct.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, checking shipments, and maintaining records of pharmaceuticals and other store assets.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups.
• Assists with product placement, stock rotation, and store cleanliness.
• Maintains knowledge of store systems and equipment to provide effective customer service.
• Provides photo services, including passport photos, poster printing, and promotional products.
• Manages web order pick-up responsibilities, including monitoring and delivering orders.
• Supports store maintenance and cleanliness to ensure a professional environment.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes additional tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.