Pharmacy Customer Service Associate

Walgreens; West Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for dedicated individuals to join their team and enhance customer experiences. In this dynamic role, you will engage with customers, assist in pharmacy operations, and ensure efficient service delivery. You will be responsible for managing transactions, maintaining store displays, and supporting pharmacy workflow. This position offers a great opportunity for personal development through ongoing training and certification. If you are passionate about customer service and pharmacy, this role is perfect for you!

Qualifications

• Fluent in English, both written and spoken.
• Earns and maintains required pharmacy certifications.

Responsibilities

• Engages customers by providing friendly and efficient checkout service.
• Assists pharmacists and processes prescriptions under supervision.
• Maintains store cleanliness and supports inventory management.

Skills

Customer Service

Pharmacy Operations

Inventory Management

Communication

Education

High School Diploma

PTCB Certification

Job description

Models and delivers a distinctive and delightful customer experience.

1. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
2. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

1. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
2. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

1. Provides customers with courteous, friendly, fast, and efficient service.
2. Recommends items for sale to customers and suggests trade-up and/or companion items.
3. Registers customer purchases, processes transactions, and handles returns, refunds, and exchanges. Assists customers in locating products.
4. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
5. Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting in workflow management.
6. Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality.
7. Handles telephone inquiries not requiring pharmacist intervention, including communication with physicians.
8. Processes third-party prescription claims and performs clerical duties as assigned.
9. Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for discrepancies.
10. Ensures compliance with laws regarding regulated products like alcohol and tobacco.
11. Constructs and maintains store displays, completes resets, and supports promotional activities.
12. Assists with food product placement, stock rotation, and restocking procedures.
13. Maintains knowledge of store systems and equipment.
14. Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
15. Manages web order pickups and delivery to customers.
16. Supports store cleanliness and appearance, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

1. Earns and maintains PTCB certification and/or state certification/registration.
2. Attends training, completes required coursework, and acquires continuing education credits to stay current in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.