Pharmacy Customer Service Associate

Walgreens; West Chester (Chester County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated team member to enhance customer experience and support pharmacy operations. The role involves engaging with customers, managing transactions, and maintaining compliance with pharmacy regulations. Ideal candidates will have strong communication skills and a commitment to customer service excellence. Flexibility in hours is required, including evenings and weekends.

Qualifications

• Must maintain PTCB certification or relevant state certification.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions at the cash register.
• Supports pharmacy operations under supervision.

Skills

Customer Service

Communication

Teamwork

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing refunds, exchanges, and voids. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and records stock levels. Checks in and prices merchandise as directed.
• Supports pharmacy operations under supervision, including entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing and complies with the Pharmacy Code of Conduct.
• Handles non-urgent telephone calls, including those to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays for promotions, seasons, and sales, and performs resets as needed.
• Assists with product placement and stock rotation, especially for food items, following safety and policy guidelines.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web pick-up orders, including monitoring, filling, and delivering orders.
• Supports store cleanliness and appearance, and maintains respectful relationships with coworkers.
• Completes other tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification or relevant state certification through ongoing training and education.
• Attends training sessions, completes required courses, and stays updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.