Pharmacy Customer Service Associate

Walgreens; Sherwood (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a Customer Experience Associate to engage with customers and ensure a positive shopping experience. Responsibilities include assisting with product inquiries, handling transactions, and supporting pharmacy operations. The ideal candidate will have excellent communication skills and a commitment to customer service. Flexibility in scheduling is required.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes register transactions and assists in pharmacy operations.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles register transactions, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the OTC aisle when possible.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and records stock levels. Checks in and prices merchandise as directed by management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist and complies with company policies regarding pharmacy errors and quality improvement. Adheres to the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent telephone calls and communicates with physicians as needed.
• Processes manual claims for third-party prescription services promptly and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains store displays and completes resets as directed.
• Assists with food and product placement, stock rotation, and restocking using FIFO method.
• Possesses working knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web order pick-up responsibilities, including monitoring, filling, and delivering orders.
• Maintains store cleanliness and appearance.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and education.
• Attends training sessions, completes PPLs, and acquires continuing education credits to stay current in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.