Pharmacy Customer Service Associate

Walgreens; Prince Frederick (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a customer-focused individual to enhance the customer experience through effective service and support in operations and pharmacy activities. The role involves engaging with customers, managing transactions, and maintaining store standards while ensuring compliance with pharmacy regulations. Ongoing training and PTCB certification are essential for this position.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Handles transactions accurately and efficiently.
• Maintains store cleanliness and supports pharmacy activities.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of responsibilities across customer service, operations, pharmacy support, and personal development. However, it could benefit from improved formatting for clarity and focus, such as using consistent headings and bullet points. Additionally, removing repetitive or overly detailed procedural descriptions would enhance readability. The core content is relevant and covers the minimum requirements effectively.

Here's a refined version with better structure and clarity:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service; recommends products and assists customers with locating items.
• Handles transactions, including sales, returns, refunds, and exchanges, accurately and efficiently.
• Maintains store cleanliness and merchandising standards, manages inventory, and supports pharmacy activities such as prescription processing and inventory management.
• Supports pharmacy compliance, including error reporting, adherence to policies, and regulatory requirements.
• Assists with promotional displays, stock rotation, and store maintenance.
• Provides photo services and web order fulfillment as needed.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and education to stay current with healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.