Pharmacy Customer Service Associate

Walgreens; Rochester (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and deliver exceptional customer service. In this role, you'll engage with customers, assist with pharmacy operations, and ensure store cleanliness and organization. You'll have the opportunity to develop your skills through ongoing training while working in a supportive environment. If you're passionate about providing a delightful shopping experience and enjoy working in a fast-paced setting, this position is perfect for you.

Qualifications

• Maintain PTCB certification and participate in ongoing training.
• Assist pharmacists with filling prescriptions and verifying accuracy.

Responsibilities

• Engage with customers and resolve issues for a positive experience.
• Operate cash registers and handle transactions efficiently.

Skills

Customer Service

Communication Skills

Inventory Management

Education

High School Diploma

Tools

Cash Register

Job description

Job Description

The role involves providing a distinctive and delightful customer experience, including courteous checkout service, assisting pharmacists under supervision, and maintaining store operations.

Customer Experience

• Engage with customers and patients, greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provide courteous, friendly, and efficient service to customers.
• Recommend products and assist with locating items.
• Operate cash registers, handle transactions, and process returns and exchanges.
• Maintain cleanliness and organization of counters and shelves, manage inventory, and assist with merchandise pricing.
• Support pharmacy operations by entering patient and drug information, filling prescriptions, and verifying medication accuracy.
• Report prescription errors immediately and adhere to pharmacy policies and codes of conduct.
• Handle telephone inquiries and process third-party prescription claims.
• Assist with inventory management, including ordering and receiving pharmaceuticals.
• Ensure compliance with laws regarding regulated products.
• Construct and maintain displays, assist with store resets, and manage product placement.
• Support the photo area services and web order pickups.
• Maintain store cleanliness and appearance, and uphold company policies and respectful coworker relationships.
• Complete assigned tasks and special projects as needed.

Training & Personal Development

• Maintain PTCB certification and participate in ongoing training and education.

Additional Requirements

• Fluent in English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.