Pharmacy Customer Service Associate

Walgreens; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance customer experiences in a dynamic retail environment. This role involves engaging with customers, assisting with pharmacy operations, and ensuring compliance with regulations. You will be at the forefront of delivering exceptional service, helping customers with their needs, and maintaining a welcoming store atmosphere. If you are passionate about customer engagement and ready to work flexible hours, this opportunity could be the perfect fit for you. Join a team committed to excellence and make a difference in the community.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluency in English is required.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Supports pharmacy activities under pharmacist supervision.
• Handles transactions and assists customers in locating products.

Skills

Customer Service

Pharmacy Systems

Inventory Management

Communication

Education

High School Diploma

PTCB Certification

Job description

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Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Engagement

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits and Walgreens service traits, to deliver a memorable customer experience.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggests trade-up or companion items.
• Handles transactions, including voids, returns, rain checks, refunds, and exchanges, and assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, manages inventory, and maintains records.
• Supports pharmacy activities, including entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions, under pharmacist supervision.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality.
• Handles non-urgent telephone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management and ensures compliance with regulations on regulated products.
• Constructs and maintains store displays, assists with product placement and stock rotation, and maintains store cleanliness and appearance.
• Provides photo services and web order fulfillment, and assists with store maintenance and policy compliance.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.