Pharmacy Customer Service Associate

Walgreens; Longview (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a Customer Service Associate to enhance customer experience and support pharmacy operations. Responsibilities include engaging customers, processing transactions, and ensuring store organization. Ideal candidates will have strong communication skills and maintain required certifications.

Qualifications

• Must maintain PTCB certification.
• Fluency in English required.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Supports pharmacy operations and processes transactions.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Registers customer purchases, processes transactions, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing and stocking as directed by management.
• Supports pharmacy operations by entering patient and drug information, assisting in prescription filling, verifying medication accuracy, and checking for interactions. Helps schedule and manage pharmacy workflow.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing and complies with the Pharmacy Code of Conduct.
• Handles non-urgent telephone inquiries, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, storing pharmaceuticals, and filing claims for discrepancies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays and assists with resets and revisions.
• Supports food and product placement policies, including stock rotation and restocking.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web order pick-up responsibilities and assists with store cleanliness and appearance.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification through designated training and/or state registration.
• Attends training sessions, completes continuing education, and stays updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.