Pharmacy Customer Service Associate

Walgreens; Riverview (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing friendly service, and assisting pharmacists in a dynamic environment. You will be responsible for maintaining store organization, managing inventory, and ensuring compliance with pharmacy regulations. If you are passionate about customer service and eager to develop your skills in a supportive setting, this opportunity is perfect for you. Join a team that values excellence and contributes to the health and well-being of the community.

Qualifications

• Fluent in English and willing to work flexible hours.
• Maintains PTCB certification and stays informed on pharmacy developments.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions and assists pharmacists with prescription processing.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and requirements for the role, but it can be improved in terms of formatting and focus. I will add appropriate HTML tags to enhance readability and organize the content more clearly, while removing some redundant or overly detailed parts that may distract from the core responsibilities.

Here is the refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including processing voids, returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing.
• Assists pharmacists with prescription processing, medication retrieval, and verifying drug interactions, while adhering to pharmacy policies and regulations.
• Reports prescription errors immediately and complies with quality and safety standards.
• Handles non-urgent telephone communications and performs clerical tasks as assigned.
• Supports pharmacy inventory management and maintains knowledge of asset protection techniques.
• Ensures compliance with laws regarding regulated products and constructs store displays.
• Supports product placement, stock rotation, and store cleanliness.
• Provides photo services and web order fulfillment.
• Participates in store maintenance and adheres to company policies.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed on healthcare and pharmacy developments.

Additional Requirements

• Fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.