Pharmacy Customer Service Associate

Walgreens; Tampa (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing assistance, and ensuring a seamless shopping experience. You'll be responsible for managing inventory, processing transactions, and maintaining store organization. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a commitment to customer satisfaction. Join a team that values service excellence and offers opportunities for personal development and training.

Qualifications

• Fluency in English is required for effective communication.
• Maintains PTCB certification through ongoing training.

Responsibilities

• Engages customers by greeting and assisting with products.
• Supports pharmacy operations and manages inventory effectively.

Skills

Customer Service

Communication

Inventory Management

Problem Solving

Education

High School Diploma

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or complementary products.
• Registers customer purchases on the assigned cash register, handles cash and change, and processes voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products within the store.
• Keeps counters and shelves clean and well-organized, manages inventory, and maintains records. Ensures merchandise is correctly priced and labeled as directed by management.
• Supports pharmacy operations by entering patient and drug information accurately, assisting with prescription filling, verifying medication accuracy, and checking for interactions. Assists pharmacists with workflow and scheduling.
• Immediately reports prescription errors to the pharmacist and follows company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, including communication with physicians, and processes third-party prescription claims efficiently.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and handling warehouse overages, shortages, and damages.
• Complies with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains store displays, including promotional and seasonal setups, and performs resets as needed.
• Assists with food product organization, stock rotation, and adherence to store policies on product placement.
• Maintains knowledge of store systems and equipment, and provides photo services such as passport photos and promotional prints.
• Manages web order pickups and ensures store cleanliness and organization.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and/or relevant state registration through ongoing training and continuing education.
• Attends training sessions, completes required credits, and stays updated on healthcare and pharmacy developments.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.