Pharmacy Customer Service Associate

Walgreens; Plymouth (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company seeks a dedicated individual to enhance customer experience and support pharmacy operations. The role involves providing excellent service, assisting with prescriptions, and maintaining compliance with pharmacy regulations. Flexibility in hours is required to meet customer needs.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluent in English.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Assists the pharmacist in practicing pharmacy in accordance with regulations.
• Handles transactions and supports pharmacy duties.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in practicing pharmacy in accordance with regulations. Uses pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Engagement

• Greets customers and patients, offers assistance, and resolves issues to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends products and assists customers in locating items.
• Handles transactions, including voids, returns, refunds, and exchanges, and assists with product placement and inventory management.
• Supports pharmacy duties, including entering patient and drug info, filling prescriptions, verifying accuracy, and assisting pharmacists.
• Reports prescription errors immediately and adheres to pharmacy policies and codes of conduct.
• Handles telephone inquiries, processes third-party claims, and supports inventory activities.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains displays, assists with product placement, and stock rotation.
• Provides photo services and web order pick-up support.
• Maintains store cleanliness and orderliness, and supports team relationships and policies.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.