Pharmacy Customer Service Associate

Walgreens; Southborough (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Pharmacy Customer Service Associate who will play a vital role in delivering exceptional customer experiences. This position involves assisting pharmacists, managing cash register operations, and ensuring a well-maintained store environment. Ideal candidates will possess strong interpersonal skills, a commitment to customer satisfaction, and a willingness to learn. Join a team that values your contributions and offers opportunities for personal and professional growth in a dynamic retail setting. If you're passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Fluent in English with strong customer service skills.
• Experience in retail and knowledge of pharmacy operations preferred.

Responsibilities

• Provide excellent customer service and assist with pharmacy operations.
• Handle cash register transactions and maintain store cleanliness.
• Assist pharmacists with prescription processing and inventory management.

Skills

Customer Service

Cash Register Operation

Pharmacy Systems Knowledge

Interpersonal Skills

Attention to Detail

Education

High School Diploma

PTCB Certification

Tools

Point of Sale (POS) Systems

Inventory Management Systems

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

2 days ago Be among the first 25 applicants

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
• Supports Pharmacy Department inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damaged goods involving Rx drugs.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, completes resets and revisions as directed.
• Assists with food and product placement, stock rotation, and store cleanliness.
• Possesses working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, monitors orders, fills, and delivers orders.
• Assists with store maintenance and adheres to company policies, maintaining respectful relationships with coworkers.
• Completes other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification and/or state certification/registration.
• Attends training, completes PPLs, and acquires continuing education credits.
• Must be fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.
• Preferred: six months retail experience, prior Walgreens experience, good math and computer skills, knowledge of inventory control, PTCB certification.

We consider employment of qualified applicants with arrest and conviction records.

Equal Opportunity Employer, including disability/veterans.

Compensation depends on various factors. Role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.