Pharmacy Customer Service Associate

Walgreens; Northglenn (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a pharmacy team member to enhance customer experience and support pharmacy operations. The role involves engaging with customers, managing inventory, and ensuring compliance with legal and company policies. Ongoing training and PTCB certification are required.

Qualifications

• Maintain PTCB certification and participate in ongoing training.
• Fluency in English and willingness to work flexible hours.

Responsibilities

• Engage with customers to ensure a positive experience.
• Assist pharmacy operations including prescription processing.
• Maintain store cleanliness and manage inventory.

Skills

Customer Service

Interpersonal Skills

Communication

Education

PTCB Certification

Job description

Job Description

The role involves modeling and delivering a distinctive customer experience, assisting in pharmacy practices under supervision, and performing operational duties to ensure store efficiency and compliance.

Customer Experience

• Engage with customers and patients by greeting them, offering assistance, and resolving issues to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provide courteous, friendly, and efficient service, including product recommendations and managing transactions.
• Maintain store cleanliness, manage inventory, and assist pharmacy operations such as prescription processing, error reporting, and inventory management.
• Handle telephone inquiries, process third-party claims, and support pharmacy and store compliance with legal and company policies.
• Assist with merchandising, product placement, and store maintenance, including digital photo services and web order fulfillment.

Training & Personal Development

• Maintain PTCB certification and participate in ongoing training and education to stay current with healthcare and pharmacy developments.

Additional Requirements

• Fluency in English (excluding Puerto Rico) and willingness to work flexible hours, including evenings and weekends.