Pharmacy Customer Service Associate

Walgreens; Highlands Ranch (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated Customer Service Associate to enhance customer experiences. You will engage with customers, assist with transactions, and support pharmacy operations. This role requires excellent communication skills and a commitment to providing outstanding service. Flexibility in working hours is essential, and maintaining certification is a must.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and patients by greeting them and offering assistance.
• Processes transactions at the cash register and handles cash.
• Assists pharmacists with prescription processing.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or related products.
• Processes transactions at the cash register, including handling cash, refunds, exchanges, and assisting customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing and stocking as directed by management.
• Assists pharmacists with prescription processing, including entering patient and drug information, verifying prescriptions, and supporting workflow.
• Immediately reports prescription errors to the pharmacist and follows company policies regarding pharmacy accuracy and quality improvement.
• Adheres to policies on Good Faith Dispensing and complies with pharmacy codes of conduct.
• Handles non-urgent phone calls, including communicating with physicians when necessary.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory activities, including ordering, unpacking, and storing pharmaceuticals, and manages related documentation.
• Ensures compliance with laws regarding regulated products like tobacco and alcohol.
• Constructs and maintains store displays, including promotional and seasonal setups, and assists with resets.
• Supports food and product placement policies, including stock rotation and segregation of raw and cooked foods.
• Maintains knowledge of store systems and equipment, provides photo services, and manages web order pickups.
• Assists with store cleanliness and appearance, maintains respectful relationships with coworkers, and completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and/or state registration as required.
• Attends training sessions, completes continuing education, and stays updated on healthcare and pharmacy developments.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.