Pharmacy Customer Service Associate

Walgreens; Centennial (CO); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a dedicated Customer Experience Associate. The role involves engaging with customers, providing exceptional service, and supporting pharmacy operations. Ideal candidates will have strong interpersonal skills and a commitment to customer satisfaction. Flexibility in working hours is essential, along with maintaining required certifications. Join a team that values service excellence and personal development.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Engages customers by greeting and assisting with products and services.
• Handles transactions and maintains cleanliness of counters and shelves.
• Supports pharmacy activities and manages inventory.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The provided job description is comprehensive and covers various responsibilities and requirements. However, its formatting can be improved for better readability and engagement. The content is relevant and detailed, but some sections could be more concise. Minor revisions are suggested to enhance clarity and structure while retaining all essential information.

Revised version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items and trade-up or companion products.
• Handles transactions on the cash register, including voids, returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and merchandising of counters and shelves, manages inventory, and records transactions.
• Supports pharmacy activities: entering patient and drug info, filling prescriptions, verifying accuracy, and checking interactions. Assists with scheduling and workflow.
• Reports prescription errors immediately and complies with pharmacy policies and the Quality Improvement Program.
• Adheres to Good Faith Dispensing policies and the Pharmacy Code of Conduct.
• Handles non-urgent calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Provides photo services and web pick-up support.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional requirements: fluency in English (except Puerto Rico), willingness to work flexible hours including evenings and weekends.