Pharmacy Customer Service Associate

Walgreens; North Canton (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Walgreens is seeking a dedicated team member to enhance customer experiences and assist in pharmacy operations. The role involves engaging with customers, processing prescriptions, and ensuring compliance with pharmacy regulations. Ideal candidates will possess strong customer service skills and maintain their PTCB certification. Flexibility in working hours is required.

Qualifications

• Maintains PTCB certification and completes required training.
• Fluent in English.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist using pharmacy systems.
• Handles transactions and maintains store appearance.

Skills

Customer Service

Interpersonal Skills

Education

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service to customers.
• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information, and processes prescriptions in accordance with regulations.

Customer Experience

• Engages customers and patients by greeting them and offering assistance, resolving issues, and ensuring a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service; recommends products and assists with locating items.
• Handles transactions, including voids, returns, refunds, and exchanges; maintains cleanliness and merchandising of shelves.
• Supports pharmacy activities such as entering patient and drug information, filling prescriptions, verifying accuracy, and assisting in workflow management.
• Reports prescription errors immediately and complies with company policies and the Pharmacy Code of Conduct.
• Processes third-party prescription claims, manages inventory, and ensures compliance with laws regarding regulated products.
• Assists in constructing store displays, managing food and product placement, and maintaining store appearance.
• Provides photo services, web order fulfillment, and supports store maintenance and cleanliness.
• Adheres to all policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional Requirements

• Fluent in English (except Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.