Pharmacy Customer Service Associate

Walgreens; Chicopee (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector seeks a dedicated Customer Experience Associate. The role involves engaging customers, managing transactions, and supporting pharmacy operations. Ideal candidates will have strong customer service skills and a commitment to maintaining high standards in a fast-paced environment.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions at the cash register and maintains store cleanliness.
• Supports pharmacy operations and ensures compliance with laws.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of the roles and responsibilities, but it would benefit from improved formatting and organization for clarity and readability. Here's a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting in workflow management.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows pharmacy dispensing policies, including Good Faith Dispensing.
• Handles non-urgent telephone inquiries, including those to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Assists with inventory management, including ordering, unpacking, and storing pharmaceuticals, and files claims for overages, shortages, or damages.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains store displays and assists with resets and revisions.
• Supports food and product placement policies, including stock rotation and restocking.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos and promotional products.
• Manages web order pickups and delivers orders to customers.
• Maintains store cleanliness and appearance.
• Follows all policies and maintains respectful relationships with coworkers.
• Performs additional tasks and special assignments as needed.

Training & Personal Development

• Earns and maintains PTCB certification or state-required registration.
• Attends training sessions, completes required courses, and acquires continuing education credits to stay updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.