Pharmacy Customer Service Associate

Walgreens; Seven Hills (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a Customer Experience Associate to enhance customer interactions and support pharmacy operations. This role involves engaging customers, managing transactions, and ensuring compliance with pharmacy practices. Ideal candidates will have strong customer service skills and a commitment to ongoing training and development.

Qualifications

• Must maintain PTCB certification and complete ongoing training.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Handles transactions and supports pharmacy operations under supervision.
• Maintains cleanliness and organizes inventory.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or complementary products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing refunds, exchanges, and voids. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing and merchandising as directed.
• Supports pharmacy operations by entering patient and drug information, assisting in prescription filling, verifying medications, and checking for interactions under supervision.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy practices and error management.
• Follows all policies related to Good Faith Dispensing and pharmacy code of conduct.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities such as ordering, unpacking, and storing pharmaceuticals, and manages claims related to warehouse overages, shortages, or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups, and completes resets as needed.
• Assists in food product placement and stock rotation, maintaining proper storage and hygiene standards.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos and promotional products.
• Handles web order pick-up responsibilities, including monitoring and delivering orders.
• Supports store cleanliness and maintenance, ensuring a neat and orderly environment.
• Follows all company policies, maintains respectful relationships with coworkers, and completes additional tasks as assigned.

Training & Personal Development

• Maintains PTCB certification and/or state certification/registration through ongoing training and continuing education.
• Attends training sessions, completes required learning modules, and stays updated on healthcare and pharmacy developments.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.