Pharmacy Customer Service Associate

Walgreens; Lombard (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Experience Associate to engage with customers, resolve issues, and support pharmacy operations. The ideal candidate will deliver exceptional service and maintain compliance with pharmacy regulations while managing inventory and transactions. Flexibility in working hours is essential.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and supports pharmacy operations.
• Maintains store cleanliness and manages inventory.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products to customers.
• Handles transactions at the cash register, including collecting cash, giving change, processing refunds, voids, and exchanges. Assists customers in locating products within the store.
• Maintains cleanliness and organization of shelves and counters, manages inventory, and records stock levels. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow management.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy safety and quality standards.
• Follows all regulations related to pharmacy dispensing, including Good Faith Dispensing policies.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups, and performs resets as needed.
• Assists with product placement and stock rotation, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Manages web order pickups, including monitoring, fulfilling, and delivering orders.
• Supports store cleanliness and maintenance efforts.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and/or state registration as required.
• Attends training sessions, completes continuing education, and stays updated on healthcare and pharmacy developments.

Additional requirements include:

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.