Pharmacy Customer Service Associate

Walgreens; Midlothian (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Pharmacy Associate to provide exceptional customer service, support pharmacy operations, and maintain store organization. The ideal candidate will engage with customers, fill prescriptions accurately, and ensure compliance with pharmacy regulations. This role requires PTCB certification and a commitment to ongoing training, making it an excellent opportunity for those looking to develop their careers in pharmacy.

Qualifications

• Earns and maintains PTCB certification and/or state certification.
• Fluency in English is required.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Supports pharmacy operations by filling prescriptions and verifying accuracy.
• Maintains cleanliness and organization of counters and shelves.

Skills

Customer Service

Interpersonal Skills

Inventory Management

Attention to Detail

Education

PTCB Certification

State Certification/Registration

Job description

The job description provides a comprehensive overview of the responsibilities and requirements for the pharmacy associate role. However, it could benefit from improved formatting for better readability and a clearer separation of sections. Here is a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes transactions, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing and merchandising.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow management.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy practices and error management.
• Handles non-urgent telephone calls and processes third-party prescription claims efficiently.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and maintains knowledge of asset protection techniques.
• Ensures compliance with laws regarding regulated products and maintains proper store displays and product placement.
• Provides customer service in the photo area and manages web order pick-up responsibilities.
• Maintains store cleanliness and appearance, complies with policies, and fosters respectful coworker relationships.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification and/or state certification/registration.
• Attends training, completes continuing education, and stays updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.